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Frequently Asked Questions

Do we offer international training?

Absolutely!
We have been providing international training since day one!

Currently, for international bookings, our training is only available VIA Microsoft Office Teams or Zoom. This ensures that no matter where you’re located, you can access our expert-led courses.

International Quote

Why Mobile MOUSe?

Leaders in Training
We are Australia’s leading experts in Microsoft Office Training.

As pioneers in short computer courses, we quickly became the go-to provider, setting the standard that many others have since followed. Over time, we have expanded our offerings to include interactive virtual training, as well as dependable Microsoft Office Consulting & Support Services, ensuring our clients receive the best expertise & assistance available.

Find Out More

Where is our venue?

Our Venue
is based in Western Australia, Perth.

41 Action Rd
Malaga, WA, 6090

For quick responses, email us any time of the day
Mon – Sun | officeadmin@mobilemouse.com.au

Can I record my session?

Our Terms
Recording your Microsoft Office Training sessions with us is strictly prohibited as our information and knowledge is our intellectual property.

To avoid infringing copyright, permission from the owners of Mobile MOUSe must be obtained in writing.

The use, reproduction or dissemination of copyrighted material by someone who is not authorised to do

so is a breach of copyright. To avoid infringing copyright, permission from the owners of Mobile MOUSe must be obtained. In the case of unauthorised usage, the courts may award penalties or remedies for the damage caused.

 

How does our prices compare to our competitors?

Affordable Training
Mobile MOUSe believes in accessible education, so we strive to be the most affordable Microsoft Office Training Provider in Australia
Click the button below to view our pricing structure & how we compare to our competitors!

Our Prices

Where can I access practice files?

Click
Our the link below to find your desired Microsoft Office practice files!

Our Downloads

Can we organise lunch?

Depends!
We can only supply lunch when your Corporate Training is conducted at our venue in Malaga.
We cannot provide catering when delivering at Regional Sites or Mine Sites.

Booking FAQs

What’s the max students we can enrol in a session?

Typically we allow for a maximum of 14 students in a single session.
However in certain instances we can make allowances for more.

Is there any additional costs for Corporate Training?

It’s Cheaper!
You might be surprised, but our Microsoft Office Corporate Training often costs less per person as your group size increases, making it an excellent, cost-effective way to up-skill your team!

Get Corporate Quote

Can I change/cancel my booking date?

In our terms & conditions, we do not accept full cancellations.

However, we offer flexible alternatives, including transferring to a new date, switching to a different course, or receiving course credits, which can be redeemed by another participant if nominated.

If late notice is provided, I understand that my new course date may only be confirmed the day prior to the course subject to availability:

  • Please note there is an $80 Charge per person if you make a date change to your booking 7 days prior to the course date.
  • We understand that extenuating circumstances may arise from time to time, if there is a compelling reason: we can reschedule your training day to another date. Work commitments are not considered a compelling reason.
  • To avoid fees, you can nominate someone else to attend in your place.
View Cancellation Terms

Do you accept Afterpay?

Yes!
We now accept Afterpay! You can select this option when completing your course booking online.

Which course is right for me?

Skills Assessment Test

Can I customise a course?

Learn More | Custom Course

General Course FAQs

Where can I look at your upcoming course dates?

Our public course dates will always be regularly updated on our Course Dates Page

For corporate workplace bookings, you can Request a Quote.

How our Microsoft Office Training can help your growth

Experience world-class Microsoft Office courses led by expert trainers who are passionate about helping you master both basic & advanced techniques. Learn how to seamlessly integrate these skills into your daily tasks & designs, empowering you with smart & effective Microsoft Office solutions.

Bring your documents to life with our top-tier training, offered at an affordable price. Plus, enjoy six months of complimentary follow-up email support to ensure your continued success!

Is there post-training support available?

Absolutely!
We offer 6 month free follow-up support on all of Microsoft Office Courses & Consulting Services!

Will I receive certification or a certificate of completion?

Absolutely!
Participants will receive a certificate confirming successful course completion & attendance via email.

Our classroom etiquette

  • Please remember to silence your phone &
  • avoid using it during class.
  • If you must take a call, please do so outside.
  • Kindly respect those around you on the day,
  • respect given is respect earned.
  • Please do not rock the chairs, they will break!
  • Most of all, have fun & enjoy your training session.

Public Course FAQs

Nearby lunch options

Forgot your lunch?
We offer free easy 2-minute meals in our kitchen, ranging from soups, noodles & other easy snack options. Otherwise, here is a list of food options within a 5-minute walk from our venue!

 

  • Fudo Café
    Offers a variety of breakfast & lunch options, including burgers, pastas, salads, & hot meals. Open from 6:30 AM to 3:30 PM on weekdays. fudo.com.au
  • Tony’s Malaga Lunches
    A casual spot serving hearty lunch options with both dine-in and takeaway services. Known for its welcoming atmosphere. Zmenu
  • Fratelli Coffee Lounge
    A rustic-industrial café offering premium coffee, hearty breakfasts, fresh lunches, & handcrafted rolls. Family-owned with over 15 years of success. fratellicoffeelounge.com.au
  • Pit Stop Café
    A local café known for its quick service and a variety of breakfast and lunch options. Popular among locals for a quick bite. Yellow Pages
  • Roll Call Café
    Offers a range of café-style meals and beverages. Known for its friendly service & comfortable setting. Yellow Pages
  • Big Fella’s Lunch Bar
    Serving modern Australian cuisine with a variety of lunch options. A go-to spot for hearty meals during the workday. AGFG
  • Chef’s Country Kitchen Lunchbar
    Offers a selection of traditional lunchbar fare, including sandwiches, hot meals, & beverages. Open from early morning for breakfast & lunch.

How many people can be seated in our classrooms?

  • Typically we allow for a maximum of 14 students in a single session.

Is our venue wheelchair accessible?

Absolutely!
Education is for everybody, our venue has a wheelchair ramp at the front door & our hallways were built with wheelchair access in mind. Furthermore, we have large desks with ample wheelchair clearance!

Corporate Course FAQs

How do I contact Mobile MOUSe for a Corporate Workplace booking?

For corporate workplace bookings, please proceed by Requesting a Quote.

This specialised training is delivered exclusively for your team or a selected group of participants, ensuring the content is relevant and targeted.

To support accessible learning across all sectors, we offer significantly reduced per-person rates for group bookings.

Prefer not to book exclusive training? No problem, our course schedule is regularly updated, where you can easily enrol multiple staff members to attend our public upcoming Microsoft Office training sessions.

What do we need to get ready?

Your Preparation
We only ask a few things from you before we deliver Mine Site Microsoft Office Training at your premises!
For all the information on what you will need, please ensure that you have completed our preparation guide, which we will send out to you VIA email when you book!

OR Contact Us for other information & concerns.

Does Mobile MOUSe offer Virtual Training for Corporate Training?

We understand that coordinating staff for training days can be challenging. If attending in person isn’t the best option, no worries, we can seamlessly deliver the training virtually via Teams or Zoom.

For added flexibility, we also offer hybrid training, allowing team members who can’t be there in person to join the session remotely!

How does Mobile MOUSe get to you?

Our Travel Arrangements
If extensive travel is needed, we will co-ordinate with you regarding travel our arrangements. Depending on the location where the training will be conducted,
we will either, fly, drive or boat to your site, training wherever you need to improve your Microsoft Office skills.

Regional & Mine Site FAQs

What's included in Regional & Mine Site Training?

What do we need to get ready?

Your Preparation
We only ask a few things from you before we deliver Mine Site Microsoft Office Training at your premises!
For all the information on what you will need, please ensure that you have completed our preparation guide, which we will send out to you VIA email when you book!

OR Contact Us for other information & concerns.

How does Mobile MOUSe get to you?

Our Travel Arrangements
If extensive travel is needed, we will co-ordinate with you regarding travel our arrangements. Depending on the location where the training will be conducted,
we will either, fly, drive or boat to your site, training wherever you need to improve your Microsoft Office skills.

Consulting FAQs

What is Microsoft Office Consulting?

At Mobile MOUSe, we offer more than just training, we provide expert Microsoft Office Consulting services designed to help you & your team work smarter, not harder. Whether you’re a small business, corporate team, or government department, we work alongside you to create tailored solutions that harness the full power of Microsoft Office, transforming everyday tasks into seamless, automated processes.

Our consultants specialise in identifying inefficiencies, streamlining workflows, & customising Microsoft Office tools to suit your exact business needs. From advanced templates, data automation, & document formatting to custom spreadsheets, reporting dashboards, & integrated systems, we build practical solutions that save you hours of manual work.

We take the time to understand your specific goals & challenges, then design Office-based systems that reduce errors, enhance consistency, & increase productivity. By removing the guesswork & repetitive effort from your documentation & data management processes, you & your team are free to focus on more strategic, high-value tasks.

Whether you’re overhauling outdated documents, creating smart Excel dashboards, setting up workflows in Outlook, or building user-friendly templates for consistent branding, Mobile MOUSe can help you get it done—faster & better.

Our mission is to make Microsoft Office work for you, not the other way around.

Why Consult with Mobile MOUSe?

  • Automation & AI-Powered Productivity
    Leverage automation & AI tools in Microsoft Office to streamline repetitive tasks & boost your staffs efficiency
  • Customised Solutions
    Tailor Microsoft Office applications to your business needs with automation, workflows & custom integrations.
  • Enhanced Security & Compliance
    Protect your data with advanced security features & compliance solutions tailored to your industry.
  • Streamline Document Creation & Automation
    Reduce time spent on repetitive tasks with expert setup of templates, macros, & styles.
  • Ensure Consistency
    Standardise document formatting across your organisation for a professional & seamless cohesive look.
  • Enhance Collaboration
    Master real-time co-authoring, version control, & comments to improve teamwork & efficiency.
  • Optimise Accessibility & Compliance
    Ensure your documents meet industry standards & legal requirements with expert configuration.

What does Mobile MOUSe Consult in?

  • Microsoft Word
    perfect for repetitive reports, procedures or legal style templates
  • Microsoft SharePoint
    For site development, branding, customised workflows, document automation, metadata, permissions planning & more
  • Microsoft Excel
    For simplified spreadsheets, troubleshooting issues, automated data cleanup, reporting, dashboard systems & more
  • Microsoft Project
    For automation of repetitive or major tasks, debugging solutions, reconstructing data for seamless project plans & more
  • Microsoft Access
    For simple personnel management systems to complex inventory control systems that interact with barcode scanners & more

How can this benefit my business?

We help businesses save hours of work every week from repetitive tasks using clever automation & design solutions

We help businesses migrate to the cloud seamlessly, implement robust security measures, & integrate advanced analytics to unlock valuable insights. Our consultants bring deep knowledge across industries, ensuring that your Microsoft Office solutions align with best practices.

In this fast-paced, agile world, organisation must ensure the technology they utilise boosts & productivity, rather than wasting time & precious resources.

Lucky for you, cloud technology & Microsoft productivity tools are allowing us to minimise time-consuming processes & reclaim back vital time in the workplace.

We’re on a mission to educate Australia about the functionality & efficiency Microsoft Office can offer your business.

Your question still not answered? Ask us here!


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Find Us

1/41 Action Rd,
Malaga WA
6090

T: (08) 9404 7041
E: officeadmin@mobilemouse.com.au